Hospital Policies
Appointment Policy
ARK Veterinary Services is a mobile, appointment-based veterinary practice serving pets in the
comfort of their own homes. Appointments are scheduled to allow adequate time for a thorough
examination, discussion of your concerns, and development of an individualized treatment plan.
Because every patient and family has unique needs, appointment lengths may vary. If an unexpected medical situation requires additional time, we appreciate your understanding should your appointment begin slightly later than scheduled. We strive to respect both your time and the needs of every patient.
Prior to booking an appointment, there are forms on the website that are necessary to be filled before the visit. We also require a $50.00 fee deposit that will be applied to pay the bill to secure an appointment. If you need to reschedule or cancel an appointment, please notify us as soon as possible so that the appointment time may be offered to another family. Depending on the situation, the deposit may be applied.
Because every patient and family has unique needs, appointment lengths may vary. If an unexpected medical situation requires additional time, we appreciate your understanding should your appointment begin slightly later than scheduled. We strive to respect both your time and the needs of every patient.
Prior to booking an appointment, there are forms on the website that are necessary to be filled before the visit. We also require a $50.00 fee deposit that will be applied to pay the bill to secure an appointment. If you need to reschedule or cancel an appointment, please notify us as soon as possible so that the appointment time may be offered to another family. Depending on the situation, the deposit may be applied.
Preparing for Your Home Visit
To help us provide the safest and most effective care, we ask that:
If your pet has previous medical records, laboratory results, or diagnostic imaging from another
● Dogs remain on a secure leash unless otherwise directed.
● Cats be confined to a single room or secured in a carrier before the appointment begins.
● Other pets be safely separated if they may become anxious or interfere with the examination.
● A quiet, well-lit area be available for the examination whenever possible.
● Any medications or supplements your pet is currently receiving be available for review.
If your pet has previous medical records, laboratory results, or diagnostic imaging from another
veterinarian, we encourage you to have those available or forwarded before your appointment.
Working Together With Your Veterinarian
ARK Veterinary Services provides integrative veterinary care designed to complement your pet's
overall healthcare. We are happy to work collaboratively with your primary care veterinarian and
veterinary specialists to coordinate treatment plans, diagnostic recommendations, and ongoing
patient care.
When hospitalization, surgery, emergency treatment, or advanced diagnostics are needed, we will recommend the appropriate veterinary facility for your pet's continued care.
When hospitalization, surgery, emergency treatment, or advanced diagnostics are needed, we will recommend the appropriate veterinary facility for your pet's continued care.
Privacy Policy
Protecting your privacy is important to us. Medical records and personal information are kept
confidential and are used only to provide veterinary care, communicate with you regarding your
pet, process payments, or fulfill legal and professional obligations.
We do not sell or share client information for marketing purposes. Information is released only with your authorization or when required by law.
We do not sell or share client information for marketing purposes. Information is released only with your authorization or when required by law.
Payment Policy
Payment is due at the time services are provided.
For your convenience, we accept major credit cards, debit cards, cash, and other electronic payment methods as available. If CareCredit or additional payment options are accepted, those will be noted at the time your appointment is scheduled.
Treatment plans and estimates are discussed whenever possible before services are performed so that you can make informed decisions regarding your pet's care.
For your convenience, we accept major credit cards, debit cards, cash, and other electronic payment methods as available. If CareCredit or additional payment options are accepted, those will be noted at the time your appointment is scheduled.
Treatment plans and estimates are discussed whenever possible before services are performed so that you can make informed decisions regarding your pet's care.
Our Commitment
Our goal is to provide compassionate, individualized veterinary care that allows pets to remain
comfortable in their home environment while giving families the time, education, and support
needed to make informed decisions throughout every stage of their pet's life.
